Mobile Experience
User Scenario
full, modern support for mobile devices
Universal Banking would hardly be universal if it ignored the importance of mobile. That’s why we’re including the modern usability patterns, features, and capabilities that make mobile devices such a critical part of our lives.
What follows is a quick look at the overall user interface as well as a simplified vision for payments.
In the other flows, you’ll see additional examples of our intended use of mobile as a direct communication device with bankers using text, video chat, and email, and as a method of identity verification and workflow sign-off.
Screen Designs
We re-envisioned the mobile screens in our digital banking business with the aim of modernizing support for mobile devices and incorporating new and innovative features into this important channel for banks.
Mobile Expectations
Consumers expect their mobile apps to share a familiar and modern experience. The Universal Banking consumer app achieves this with clarity of information, thoughtful organization of data, and simple usability patterns common across mobile devices.
At-a-Glance Transactions
For quick review of transaction, Universal Banking provides only the critical information, making it easy for consumers to scan and find what they’re looking for or to confirm a recent transaction. When needed, more detailed information is one more tap away.
Item Details
As more and more systems interoperate, Universal Banking expects to intelligently provide more in-depth and timely detail about everyday transactions, helping expand the value our mobile banking apps provide to consumers.
Timely Assistance
Mobile communication tools have revolutionized customer service, and Universal Banking looks to incorporate texting, intelligent chatbots, and video chat to ensure our banks’ customers have the assistance they need when and where they need it.
